RETURN POLICY:

We believe that you will be completely satisfied with your purchases and we want to insure that you have an outstanding on-line shopping experience. Therefore, if you are not completely satisfied, we will gladly accept returns within 10 (calendar) days from the date package was delivered for a refund, exchange or a company credit, whichever you prefer (excluding special order items). All returned merchandise requires a Return Authorization (RA) from Jewelers Direct and must be returned prepaid in the original packaging in brand new condition with no signs of wear. A Return Authorization Code must be clearly displayed on the outside of the returned shipping box. To receive the required return authorization (RA), email our customer service department Email or call us toll free 888-290-3289. All packages must be returned within 8 (calendar) days from the date of authorization.
A 20% restocking fee will apply if the item(s) shows any signs of wear. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, resized, engraved, altered, or damaged in any way cannot be accepted for return. Once your return is received it will be reviewed by our Quality Assurance department. You can ship your return via any carrier. Be sure to ship your return fully insured, and request a return receipt to ensure your shipment is tracked.* We advise not to write anything on the exterior of the package that may reveal the contents. Refunds are usually issued within 14 days of receipt. Securely seal package and for security reasons address package to:

J-Direct
3100 NW Boca Raton Blvd.
Ste # 212
Boca Raton, FL 33431

*Jewelers Direct will assume no responsibility for returned items that are subsequently lost or stolen by any shipping carrier.

10 Day Money Back Satisfaction Guarantee*

*No Refunds, Exchanges or Company Credits on Special Orders or on Shipping Charges. ALL SALES FINAL.

On Free Ship Offers, shipping charges will be deducted from all credits given for return merchandise

There is a 20% cancellation fee on special orders that canceled prior to shipping since, we have started designing the item to your specifications.

WHAT IS CONSIDERED A SPECIAL ORDER:

1. 
• Any alterations to an item, example a different size or shape or colored stone, other than what's displayed on-line is considered a special order.

2. 
• Our bracelets are standard 7 inches in length. Bracelets ordered in a length shorter than 7 inches or longer than 7 inches is considered a special order. Bracelets are shortened by removing links and made longer by adding extra links to accommodate the length needed.

3. 
• Any ladies ring ordered under a size 5 or over a size 8 is considered a special order. Additional Charges may apply.

4. 
• Gents Rings ordered under a size 8 or over a size 11 is considered a special order. Additional Charges may apply.

5. 
• If an item is displayed on-line in yellow gold and you would like it in white gold, or vice versa it would be considered a special order since it's only made upon request, AT NO ADDITIONAL CHARGE. If, the item is displayed on-line already in white gold, it would not be considered a special order (price is as listed). If, the item is displayed on-line in white gold, and you would like it in yellow gold, it would be considered a special order NO ADDITIONAL CHARGE. Note: Our ladies rings are available in 1/4 and 1/2 sizes and if ordered between sizes 5 through 8, they would not be considered a special order. Our gents rings as well, are available in 1/4 and 1/2 sizes and if ordered between sizes 8 through 11 they would not be considered a special order. Our rings can be made in sizes 3 through 14. Most of our bracelets can be made in 5 through 9 inch lengths. Additional charges may apply.
  Inquire please call toll-free 888-290-3289.

COMPANY POLICY/LEGAL NOTICE:

We can only ship 3 items for viewing. If, you have returned 3 items to us within a 1 year period, a 20% restocking fee will automatically apply to the returned items thereafter. A 20% restocking fee will also apply if you order more than 3 items for viewing.

PRODUCT AVAILABILITY AND PRICING:

Orders are usually shipped within 2 to 3 business days from the day the order is placed via the shipping method you selected "assuming the item(s) are in stock". If, the item(s) are not in stock at the time of ordering, your complete order will be shipped within 6 to 14 days via the shipping method you selected. At the present time, we do not offer same day shipping.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice due to fluctuation in the gold market. Tennis bracelets may vary with one or two safety catches. Depending on availability.

Jewelers Direct's security and protection of our customers personal information is our top priority. We never release any information about our customers. Your information is confidential.

GIFT WRAPPING

All Jewelry items are beautifully packaged in a classy double door box with outer box and bow.

PRODUCT WARRANTY:

The Jewelers Direct collection is second to none, created with exquisite taste and premium value. Our CZ gems are the Russian formula and are cut to reveal their optimum color and brilliance. They are cut and polished exactly like a diamond, revealing maximum fire and brilliance. Then, they are individually handset in "14kt. Solid Gold" by our Master Goldsmiths. It's virtually impossible for the untrained eye to tell the difference between our CZ's and a high quality diamond. Our CZ's are the Russian formula and are backed by a written lifetime warranty. We will replace any of our CZ gems if, for any reason, they do not retain their brilliance or color (under normal wear) setting charges vary and will be quoted upon receipt. Our simulated tanzanite's do not come with a warranty". Our simulated tanzanite is the same hardness as genuine tanzanite. Rated a 6.5 in hardness, which means it does require special care. Our simulated tanzanite's are not covered under our warranty in the event it should break, scratch or chip. The replacement cost is $20.00 per carat plus setting charges. Warranty becomes void if damaged by negligence or unauthorized service from another company or individual other than Jewelers Direct. All items are Stamped 14k (which represents the item is 14 karat gold) with our JD trademark which is required by law.

ALTERNATE SHIPPING ADDRESSES

Orders can only be shipped to the billing address of the credit card holder. To secure both us and our customers from potential fraud, we can process and ship credit card orders to the address the credit card is issued to (Billing Address). ALL orders must be shipped to a street address. No P.O. Box shipments. This only applies if this is your first purchase with our company. REPEAT customers with a previous order on file placed at least 1 MONTH PRIOR may ship to another address other than the billing. This policy is strictly enforced by our credit card processing service. Sorry no exceptions. For P.O Box Billing addresses call toll-free 888-290-3289 to place an order.

ABOUT OUR WHITE GOLD:

All karat gold's (i.e 10k, 14k, 18k) start with 24kt gold (which is yellow) then alloys are added, yellow alloys for yellow gold and white alloys for white gold. The final process on all of our white gold pieces (after setting, sizing, polishing and cleaning) get rhodium finished. Rhodium finish is an element of platinum that is electro plated over the white gold to give it a whiter and brighter finish (Like Platinum). This is a very common process of making 14kt and 18kt white gold fine jewelry with genuine diamonds or CZ's. All "Experienced" jewelers are familiar with this process. You will also find that the best high-line jewelry manufacturers rhodium their platinum jewelry as well. Rhodium plating generally lasts forever (no special attention is required) unless polished or sized by a jeweler or excessive "scratching". We only use rhodium, "not imitation". (Rhodium is approximately 2 1/2 times the price of platinum). Rhodium finish is applied to every white gold item you purchase from us, unless you request otherwise.

PRIVACY STATEMENT

Jewelers Direct's security and protection of our customers personal information is our top priority. We never release any information about our customers. Your information is confidential.

JEWELRY CARE

Our CZ jewelry needs no special attention. Care for it the same way you would care for any of your fine diamond jewelry. Bathing, swimming, ocean water, jewelry cleaner, ammonia, ultrasonic and professional steam cleaning is all safe. In most cases there's buildup (hand soap, handcream etc.) under the stones where the facets are. Periodically, fine jewelry does need to be professionally cleaned by a jeweler using an ultra sonic and steam machine. This will restore its brilliance like new, or you can send the ring to us, and we'll be happy to professionally clean it for you. You should have your fine jewelry professional cleaned every few years, this will restore its brilliance like new. For service, mail item along with a copy of your sales receipt and include $8.95 for return shipping. If, you do not have your sales receipt, contact customer service at 888-290-3289 for assistance. Additional services available: Gold polishing is $35.00. Simply add $35.00 if you wish to have your ring professionally cleaned, polished like new and re-rhodium plated if the item is white gold.

RING SIZING CHART

For the most accurate ring size measurement, we suggest having your finger measured professionally by a jeweler. To use our on-line sizing chart, print this page, then cut out the ring size chart. Wrap this strip of paper around the finger that is to wear the ring. Allow the paper to fit over the knuckle when measuring. Then place a mark on the strip where it meets the end. Place the mark on the strip of paper from the beginning of the chart on the above guide that you have printed. The number at the end of the strip is your ring size. Please note, that this chart is not 100% accurate.